PRIVACY-POLICY

PRIVACY-POLICY

POLICY STATEMENT

RedRoomDVD Entertainment Pty Ltd (RedRoomDVD) and its related companies are organisations that are bound by law to comply with the National Privacy Principles contained in the federal The Privacy Act 1988 (“the Act”).

RedRoomDVD takes all reasonable steps to protect user privacy in the way we collect, use and disclose the personal information of any persons who provide us with such information in the course of carrying out our functions as a retailer and in accordance with the National Privacy Principles.

RedRoomDVD has appointed a Privacy Officer who has ongoing accountability for the compliance of RedRoomDVD with this Privacy Policy, our procedures and with the Act. The Privacy Officer is also responsible for ensuring this policy is appropriately amended to take account of any future amendments to the Act. The Privacy Officer can be contacted by:

Phone: 1300 855 331
Email: privacy@redroomdvd.com Post: The Privacy Officer
RedRoomDVD
PO Box 6150
Alexandria NSW 2015

We offer this statement to inform our users of how we gather and utilise personal information. RedRoomDVD reserves the right to alter or add to this Privacy Policy from time to time.

APPLICATION OF THE NATIONAL PRIVACY PRINCIPLES

Collection of personal information

RedRoomDVD collects personal information that is necessary for one or more of our activities or functions as a Retailer and in providing a range of customer services to our customers. The collection of such information is only done by fair and lawful means in a way that is not unreasonably obtrusive.

Specifically, RedRoomDVD gathers personal information about our users in five different ways:

Use and disclosure of personal information

RedRoomDVD may use collected personal information to market to a customer, products and services of benefit to our customers, unless individuals or customers have expressed to us that they do not want such marketing offers or materials made available to them. In these circumstances the personal information of such individuals will be used for the sole purpose of providing the service for which the individual provided the information. A Rental Receipt delivered via email is considered such a service.

RedRoomDVD will, in each direct marketing communication with an individual, make individuals aware that they can express a wish not to receive any further communications. Such a wish may be expressed at any time, even if the individual has previously consented to the receipt of such material. RedRoomDVD reserves the right to keep a record of such requests for the sole purpose of ensuring we are able to comply with any such request.

All direct marketing communications by RedRoomDVD will contain RedRoomDVD’s contact details.

On occasion, RedRoomDVD in providing services to our customers, makes available the service in conjunction with other organisations. Any personal information collected in these circumstances will only be disclosed to any third party organisation with the express consent of the individual. Any other disclosure of personal information will only be where required or authorised by or under law.

RedRoomDVD and its related companies may use personal information collected online to develop and improve the products, benefits and services we offer to our members or website users. RedRoomDVD may also use email addresses or other personal information to contact users who directly communicate with RedRoomDVD. For example, RedRoomDVD may contact users to notify them that they have won a contest or to provide a requested email newsletter.

RedRoomDVD may also use its customer database, including information provided by you through this website, to distribute information about other RedRoomDVD services and other organisations’ services to you. RedRoomDVD, or its member stores, periodically sends new release information, coupon offers and other information to members of RedRoomDVD.

The personal information collected from you at this site is or may also be used:

Aspects of these functions may be outsourced to third parties, who are only authorised by RedRoomDVD to use this information for these purposes. RedRoomDVD may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

RedRoomDVD’s policy is to provide you with the opportunity to limit the use and/or disclosure of your personal information. You may do this when you register or at any time when you receive email communications from us, or at any other time by written notice to RedRoomDVD. If at any time you no longer wish to receive email or postal communications from RedRoomDVD or from third parties, you can contact RedRoomDVD customer service at any time and make an ‘opt out’ request.

Data quality

RedRoomDVD will take all necessary steps to ensure that any personal data we collect, use or disclose is up to date and accurate. Customers can update their contact details at any time by contacting the Privacy Officer.

Where RedRoomDVD holds personal information about an individual and that individual is able to demonstrate that the information is inaccurate, incomplete or not up to date, RedRoomDVD will take steps to correct, complete or update the personal information.

If there is a disagreement about the accurateness, currency or completeness of the personal information and RedRoomDVD has been asked to associate the in-dispute information with a statement by the individual that acknowledges their disagreement, RedRoomDVD will do so upon request.

A request for correction must be made by email to the Privacy Officer and any personal information will only be changed after the individual has positively identified himself or herself. The correction form must be lodged with the Privacy Officer.

RedRoomDVD reserves the right to hold all documents lodged or arising out of or in connection with any request for correction to personal information for the purpose of obtaining legal advice or for demonstrating compliance with the Act, the National Privacy Principles and this Policy.

If RedRoomDVD refuses to correct personal information upon a request to do so, we will provide reasons for the refusal.

Data security

RedRoomDVD takes all necessary steps to protect the personal information we hold from any misuse, unauthorised access, modification or disclosure. Personal information is held in our computerised databases and/or in hard-copy files. RedRoomDVD databases are secured by passwords, as is our customer database.

RedRoomDVD information technology employees ensure all systems are protected from unauthorised access and all systems have virus protection. Only employees who require access have access to these databases. Where only limited access is necessary then only limited access is provided.

Personal information held in hard copy is limited only to those individuals who need access to such information to perform their duties.

All RedRoomDVD employees, who have access to personal information, receive training in RedRoomDVD’s Privacy Policy and procedures and the National Privacy Principles and will collect, use, hold, store and disclose any personal information in accordance with the National Privacy Principles and this Policy.

Failure to abide by this policy of any employee may result in counselling, disciplinary action, and where a serious breach occurs may include the possible termination of their employment.

RedRoomDVD’s website is at www.redroomdvd.com. Each time you visit our website, anonymous navigation information is collected by our servers. This information includes:

This information provides RedRoomDVD with statistics about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.

Other than as described above, RedRoomDVD will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.

Openness

This Privacy Policy will be made available to anyone who requests a copy and is readily available on our website www.redroomdvd.com. Further upon request RedRoomDVD will make available to any person or organisation the sort of personal information we hold and the purpose of collecting, holding, using and disclosing such information.

The Privacy Officer has ongoing accountability for the compliance of RedRoomDVD with this Privacy, our procedures and with the Act. The Privacy Officer is also responsible for ensuring this policy is appropriately amended to take account of any future amendments to the Act.

Access to personal information

Individuals will be able to access personal information held by RedRoomDVD upon request unless the request is frivolous or vexatious or would have an unreasonable impact on the privacy of others or access is otherwise not required by the Act. Requests must be made to the Privacy Officer in writing by email or post.

Identifiers

RedRoomDVD identifies customers by a customer number, this includes customers who are also natural persons. We do not identify any individual by any Commonwealth government identifier such as Medicare or Tax File numbers.

Anonymity

If lawful and practical, individuals will have the option of transacting anonymously with RedRoomDVD.

Transborder data flows

RedRoomDVD does not transfer any information about any individual to any foreign country.

Sensitive information

RedRoomDVD does not collect sensitive information about an individual unless they have consented or it is required or authorised by law or the collection is necessary for the establishment, exercise or defence of a legal or equitable claim or the information relates solely to our customers or to individuals who have regular contact with us in connection with our activities and at or before the time of collecting the information the organisation undertakes to the individual whom the information concerns that the organisation will not disclose the information without the individual’s consent.

WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. An individual is a natural person and therefore our policy does not extend to information about non-natural persons such as a business or a company, unless that information also constitutes personal information.

Information is still regarded as personal information, even if it is not true or correct and whether or not it is recorded in a material form or not.

WHAT IS SENSITIVE INFORMATION?

Personal information is sometimes not only personal but also personal and sensitive information. Sensitive information is information or an opinion about an individual’s:

WHAT IS HEALTH INFORMATION?

Health information is information or an opinion about:

Health information is also other personal information collected to provide, or in providing, a health service; or other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances.

EMPLOYEE RECORDS EXEMPTION

An employee record, in relation to an employee, means a record of personal information relating to the employment of the employee. Examples of personal information relating to the employment of the employee are health information about the employee and personal information about all or any of the following:

Acts done or practices engaged in by RedRoomDVD where RedRoomDVD is or was an employer of an individual are exempt from the application the Act and this policy, if the act or practice is directly related to:

This exemption does not apply to prospective employees, contractors, subcontractors or temporary staff who are employees of a recruitment agency of RedRoomDVD.

FUTURE CHANGES TO PRIVACY POLICY

From time to time, RedRoomDVD may review and revise this Privacy Policy. If the Privacy Policy is changed, RedRoomDVD will notify you by posting an updated version of the policy on our website.

The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.